Reference

Legal Terms That Cover Your Account

Everything that governs how your charmender account works — from how we handle your data to how you can reach us with a request — is set out here.

Account TermsData & PrivacyCookie PolicyUser RightsContact & Requests

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HOW WE HANDLE THIS

Data Handling, Security and Your Account Controls

We manage your account data with a few firm commitments: limited collection, clear retention rules, and a direct path for you to request access or removal. Players in Depok and across Indonesia can exercise these rights through the same account tools.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your wallet preference — DANA, OVO, or GoPay. Analytics cookies are optional and can be turned off from your browser or our cookie settings page.

Account Security

Your account is protected by password authentication and optional two-factor verification via OTP sent to your registered mobile number. We log access attempts and flag unusual login patterns for review.

Data Retention

Active account data is retained while your account remains open. On account closure, transaction records are held for the period required under applicable local regulations, then deleted. You can request a summary of retained data at any time.

Rights and Requests

You can request access to the data we hold, ask for corrections to inaccurate records, or request deletion where local law permits.

What These Terms Cover and How They Apply

charmender Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These legal terms apply from the moment you open an account with us. They set out your rights around data access, how we process the information tied to your account, and the conditions under which you can request changes or deletions. We collect only what we

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need to operate your account — your registered email, wallet identifiers linked to DANA, OVO, or GoPay, and transaction records needed to process deposits and withdrawals. We do not sell this data to third parties. Your account data is stored on secured servers with encryption in
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transit and at rest. Retention periods follow applicable regulations: active account data is kept while your account is open; dormant account data is reviewed periodically and purged in line with our retention schedule. Where local law in Indonesia requires a specific handling procedure, that procedure takes
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precedence. If you deposit via DANA, OVO, or GoPay, the transaction reference stored on our end is used solely for dispute resolution and withdrawal verification — it is not shared outside that scope. Any change to these terms will be communicated through your registered account contact
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before taking effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

For data requests, policy questions, or account-related legal queries, use the channels below. Our support team handles policy contact separately from general account help — flag your message as a data or legal request so it reaches the right team without delay.

Common Legal and Policy Questions

These are the questions we hear most often about how our terms work, what data we keep, and how you can act on your rights. If yours is not here, the legal request form in your account settings is the fastest path to an answer.

We collect your registration details, wallet identifiers for DANA, OVO, or GoPay, and transaction records. We collect only what is needed to operate and verify your account — nothing more.

Yes. Submit a data access request through the legal form in your account Help Centre. We will compile and send a summary of the data tied to your account within the period required by applicable rules.

Use the legal request form in your account settings and select 'Data Deletion'. We will process the request in line with local law — some transaction records may be retained for the legally required period before deletion.

No. Wallet identifiers and transaction references are used only for processing deposits, verifying withdrawals, and resolving disputes. They are not sold or shared with third parties outside that scope.

Your active account data stops being used for operational purposes on closure. Transaction records are retained for the period required under local regulations in Indonesia, then permanently deleted per our retention schedule.

Reach us via the legal request form or email support using your registered account address. Flag it as a data concern and it routes directly to the team responsible for policy and compliance matters.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Legal Terms That Cover Your Account

Data Handling, Security and Your Account Controls

Cookie Policy

Account Security

Data Retention

Rights and Requests

How to Reach Us on Policy Matters

Common Legal and Policy Questions

01 What data does charmender collect when I open an account?

02 Can I request a copy of the data held on my account?

03 How do I ask for my account data to be deleted?

04 Are my DANA, OVO, or GoPay wallet details shared with anyone?

05 What happens to my data if I close my account?

06 Who do I contact if I think my data has been handled incorrectly?

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