Your charmender Account Starts Here
Fill in a few details, link your DANA, OVO, or GoPay wallet, and you're in — players in Depok reach the full lobby in seconds. Access is available where local law and eligible regions allow.
How the Sign-Up Flow Works
Registration on charmender is a short sequence: enter your phone number, confirm the OTP sent to your device, set a password, and pick your preferred e-wallet — DANA, OVO, or GoPay. Your account is then ready to use on any device, phone or desktop, without losing your session. We verify your identity at the wallet-link
step to keep your account secure and withdrawals smooth. If you come back on a different device, log in with your registered number and the OTP will re-confirm your access automatically. Support is reachable via live chat inside your account panel whenever you run into a step that needs clarification.
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Phone-first verification Your mobile number is your account anchor. An OTP confirms it's really you at sign-up and again each time you switch devices.
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Wallet linked at setup Connect DANA, OVO, or GoPay during registration so deposits and withdrawals run through a wallet you already use daily.
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Account security step Identity verification happens at the wallet-link step — it protects your balance and keeps withdrawal requests processing without extra delays.
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Lobby access on any device Your account carries over between phone and desktop. Log in once and your wallet, history, and preferences stay exactly where you left them.
Account
Registration on charmender is a short sequence: enter your phone number, confirm the OTP sent to your device, set a password, and pick your preferred e-wallet — DANA, OVO, or GoPay. Your account is then ready to use on any device, phone or desktop, without losing your session. We verify your identity at the wallet-link step to keep your account secure and withdrawals smooth. If you come back on a different device, log in with your registered number and the OTP will re-confirm your access automatically. Support is reachable via live chat inside your account panel whenever you run into a step that needs clarification.
Explore the LobbyYour details are encrypted for secure account access.
How We Keep Your Account Safe
Your account data and wallet details are handled with encryption and access controls at every step — from the registration form through to withdrawal processing.
All data entered during registration and login travels over SSL. Your phone number, password, and wallet details are encrypted in transit and never exposed in plain text.
Every new login from an unrecognised device triggers a one-time code to your registered phone number. No code, no access — even if someone has your password.
Withdrawal requests are matched against the verified wallet linked at registration. This step blocks unauthorised withdrawals and keeps your balance where it belongs.
We do not share your registration details or wallet information with third parties outside of the transaction processing required to run your deposits and withdrawals.
Where to Get Help With Your Account
If anything blocks your registration or account access — an OTP that didn't arrive, a wallet verification question, or a login issue on a new device — these are the channels to reach us.
Live chat
The live chat icon sits in your account panel and on the registration page. Connect with our support team directly for OTP issues, wallet linking, and verification questions.
Email support
For account queries that need a paper trail — ID verification, access recovery, wallet change requests — email support keeps a record and responds with written confirmation.
Help centre
Step-by-step account articles cover the full registration flow, OTP troubleshooting, wallet setup for DANA, OVO, and GoPay, and device continuity for returning logins.
Payment Methods for Your Account
We support the e-wallets most commonly used across Indonesia. Link one during registration and it stays connected to your account for every deposit and withdrawal from that point on. DANA, OVO, and GoPay are the primary rails — top up from the app you already have on your phone.
DANA
Open your DANA app, send to the account number shown at checkout, confirm with your PIN, and the deposit reflects on your charmender balance once the transfer clears.
OVO
OVO transfers move quickly and the steps are the same ones you use for everyday purchases — enter the amount, confirm in the OVO app, and you're done.
GoPay
GoPay is built into apps most Indonesia users already have open. Select GoPay at the deposit screen, authorise inside Gojek, and the balance updates on your account.
Common Questions About Signing Up
These are the questions we hear most often from people working through the registration flow or returning to their account on a new device.
Register
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.
Access may be available only where local law permits.