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Terms That Cover How charmender Works

These terms set out what you agree to when you open and use your charmender account — from how deposits via DANA, OVO, and GoPay are handled to what happens if you need to close your account.

Account eligibility applies where local law permitsDeposits via DANA, OVO, GoPayAccount access on mobile and desktopIndonesia-focused service
charmender Terms That Cover How charmender Works
HOW WE HANDLE YOUR DATA

Account Security and Your Rights Under These Terms

Your account data and wallet details are stored securely and used only to operate your charmender account. We do not share your DANA, OVO, or GoPay wallet numbers with third parties outside of standard payment processing. You have the right to request a copy of the data we hold on your account at any time — contact support with your account ID and we will respond within the timeframe required by applicable local law. Cookie use on charmender is limited to session management and account security; you can adjust cookie preferences in your browser settings without losing access to your account.

Data Retention We keep your account records for as long as your account is active and for the retention period required under applicable local law. After account closure, records are held only as long as legally required.
Cookie Policy Session cookies keep you logged in across your mobile browser and desktop. Adjust or clear them in browser settings — your account data is stored server-side and is not affected by clearing cookies.
Wallet Security Your registered DANA, OVO, or GoPay wallet is tied to your account identity. Any change request triggers a re-verification step so your funds always move to the right wallet.
Contact for Changes To request a data correction, account update, or formal copy of your records, contact support through live chat or the email address in your account settings. Bring your account ID.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If you have a question about what these terms mean for your account — a withdrawal hold, a wallet mismatch, or an account suspension — our support team is the right place to start. Bring your account ID and the wallet name (DANA, OVO, or GoPay) you use so we can pull up your record quickly.

Live Chat Open the chat icon inside your account dashboard. Describe your terms query and share your account ID — the team handles wallet and account rule questions directly.
Email Support Send your question to our support address listed in your account settings. Include the wallet type you use — DANA, OVO, or GoPay — and a clear description of the issue.
Account Help Centre The Help Centre inside your account covers common terms questions — wallet matching rules, account suspension steps, and how to request a terms clarification in writing.

Common Questions About charmender Terms

These are the questions we hear most often about how our terms work in practice — covering your account rights, wallet rules, and what to do if something does not look right.

Yes. The terms cover your account on every device. Whether you log in via mobile browser on Android or iOS, the same account rules, wallet verification steps, and withdrawal conditions apply.

Your balance is not affected by a terms update. We notify you before changes take effect, and your funds remain in your account wallet — DANA, OVO, or GoPay matching — throughout any transition.

No. Your account is registered to you personally. Sharing access or credentials is against these terms and may result in your account being suspended pending a review of your wallet and identity.

Contact support via live chat or the email in your account settings. Provide your account ID and we will send your data within the timeframe set by applicable local law.

Using someone else's DANA, OVO, or GoPay wallet, sharing your login, or attempting to register multiple accounts are the most common violations. Each case is reviewed before any action is taken.

Access to charmender and the rules that apply to your account depend on local law and the eligible regions where the service is available. If local rules change, we will update these terms and notify you.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.