Reference

How charmender Handles Your Personal Information

Your account details, payment records, and browsing activity on charmender are handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account dataDANA, OVO, GoPay recordsCookie controlsData access requestsIndonesia coverage

Explore the Lobby Read FAQ

What This Privacy Policy Covers

charmender Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on charmender, we collect the information needed to run your account: your registration details, login activity, and transaction records for deposits and withdrawals made through DANA, OVO, and GoPay. We use this data to process your payments, keep your account secure,

1
and meet our obligations under applicable law. We do not sell your personal data to third parties. Payment transaction data — including the wallet ID and amount for each DANA, OVO, or GoPay transfer — is retained for the period required by relevant financial regulations in
2
the regions where our services are available. Access to your data is restricted to staff and systems that need it to operate the platform. Where local law applies, your rights over that data are set out further down this page. Availability of our services depends on
3
local law and eligible regions, and the same applies to how certain data-handling obligations interact with your location.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING DETAILS

How We Protect and Manage Your Information

Account security and data integrity sit at the core of how charmender operates. Every login is protected by OTP verification sent to your registered mobile number, and session tokens expire after inactivity. Your data is stored on servers with encryption at rest, and access logs are reviewed regularly to catch anything unusual.

Cookies We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention Account data is kept for as long as your account is active and for the period required after closure by applicable financial or legal obligations in your region.

Account Security OTP verification on login and on withdrawal requests means only you can move funds out of your account. If you spot unusual activity, contact support immediately to freeze the account.

Data Change Requests To update your registered email, phone number, or wallet details, log in and go to Account Settings, or contact support to verify the change through our standard identity check.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what data we hold on your account, ask us to correct something, or request deletion, use any of the channels below. We aim to respond to data-related requests within a reasonable timeframe. For account-security questions — like changing your registered email or verifying your wallet — the same channels apply.

Common Questions About Your Privacy on charmender

These are the questions we get most often about how your data is handled. If yours isn't here, reach out through the contact options above.

We collect your name, contact details, and the information needed to verify your identity. Once you add a payment method, your DANA, OVO, or GoPay wallet ID is also linked to your account.

Yes. Log in and use the Help section to submit a data access request, or contact support directly. We will identify what we hold and provide it in a readable format.

Submit a deletion request through the Help section or via email support. Note that some financial transaction records may need to be retained for the period required by law before full deletion is possible.

We do not sell or share your DANA, OVO, or GoPay transaction data with third-party marketers. Data is shared only with payment processors needed to complete your transactions.

After account closure, we retain transaction and identity records for the period required by applicable financial regulations. Once that period ends, your data is deleted or anonymised.

Contact support immediately via live chat or email. We can freeze your account, review recent login activity, and walk you through resetting your credentials and re-verifying your wallet.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Appcharmender App InfoTeen Patti Live Table

How charmender Handles Your Personal Information

How We Protect and Manage Your Information

Reach Us About Your Data

Common Questions About Your Privacy on charmender

01 What personal data does charmender collect when I register?

02 Can I request a copy of the data charmender holds on me?

03 How do I ask charmender to delete my account data?

04 Does charmender share my payment data with third parties?

05 How long does charmender keep my account data after I close my account?

06 What should I do if I think someone accessed my account without permission?

Privacy Policy

Related pages

Related pages